How do I access my ticket dashboard?
How do I reassign my ticket?
What is my ticket reference?
How do I complete my profile?
What is your refund policy?
How do I apply for a visa letter for the purposes of essential travel and/or obtaining a visa?

 

How do I access my ticket dashboard?

If you have a ticket for Web Summit Rio 2024, you can log into your ticket dashboard using the email address you made your order with. You should have received this link shortly after purchasing your ticket.

If you aren’t the order owner, but know you have a ticket assigned to you, you can still log into your ticket dashboard by entering the email address associated with your tickets. 

How do I reassign my ticket?

Only order owners can reassign tickets. If you are the order owner, please log into the Web Summit Rio ticket dashboard using the email address you made the order with. On the ticket dashboard, you can make changes to your ticket(s) by clicking ‘manage items’.

Please note: Not all tickets are reassignable. If you would like more information, contact tickets@websummit.com.

What is my ticket reference?

Your ticket reference is the alphanumeric code associated with your Web Summit Rio ticket. This code can be used to log into your mobile app profile.

You can find your ticket reference on the Web Summit Rio ticket dashboard. Your ticket reference will be on the left-hand side of your ticket. 

How do I complete my profile?

Once you have been assigned a ticket for Web Summit Rio, you will receive an email with a link to access the ticket dashboard. 

To complete your profile, please access your dashboard, go to ‘my profile’ and fill in the required fields.

Please note: If you have any concerns relating to discrepancies between the name on your ticket and your legal identification document, please contact a member of our support team at info@websummit.com

What is your refund policy?

In accordance with our terms and conditions, you can receive a full refund if you request to cancel your ticket within 14 days of booking your ticket. We have a strict no-refund policy after this date.

How do I apply for a visa letter for the purposes of essential travel and/or obtaining a visa?

You can request a letter confirming your attendance at Web Summit Rio once you have secured your event ticket. 

To request a letter, sign into your attendee portal, click ‘Request confirmation letter’ and add your details, including your name, nationality, country of residence, passport number and date of birth.

Please note: If you haven’t completed your profile yet, you will be prompted to do so before being able to request a confirmation letter.