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Tech Policy Reporter

Maria Curi

Join executives from Talkdesk and Pendo as they explore how AI is transforming support, service, and product interaction from reactive to intelligent. Hear how today’s leading teams are designing for the agentic era, where prompts, models, and intent shape every user touchpoint.

This session will be taking place entirely in English. Listen along with live Portuguese translations by using LiveVoice, accessible via the menu in the Web Summit Rio mobile app.

Ctrl+Alt+CX: hacking customer experience in an agentic era

From São Paulo to Yakutsk, Alessio Silva Alionçoand (Pipefy) and Arsen Tomsky (inDrive) are building global tech platforms that prioritize fairness, transparency, and local empowerment. In this conversation, we explore how innovation outside Silicon Valley is reshaping the rules of growth — and what the next generation of capitalism might look like.

This session will be taking place entirely in English. Listen along with live Portuguese translations by using LiveVoice, accessible via the menu in the Web Summit Rio mobile app.

Maria Curi

Tech Policy Reporter

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